If MIXNET is enabling test or live VOIP Services to you, please review and initial this LIMITED TERMS & CONDITIONS – MIXNET E911/911 Services document. No VOIP Services will be activated for you until MIXNET receives this initialed document and a completed Order Form Packet from you.

For questions about E911/911 Services, please contact CS@MIXNETWORKS.COM

1. EMERGENCY CALLING SERVICES- 911 DIALING
1.1 AVAILABILITY OF 911/EMERGENCY DIALING SERVICES
In compliance with the Federal Communications Commission (FCC) WC Docket No. 05-196, MIXNET, Inc. hereby advises all current retail MIXNET customers that enhanced E911/911 calling services are available at this time, but may not be available in all service areas and may/or may not function the same as traditional 911 Services.

1.2 911 SERVICEABLE AREAS
Presently, MIXNET offers E911/911 Services via underlying third party providers. 911 Services are available only within the Continental United States and Canada. MIXNET routes 911 calls originating in the United States via 10-digit routing to PSAPs (Public Safety Answering Points) as well as via Selective Routers (where available). Selective Routers automatically recognize where a call is originating from based on the CLID (Caller ID) information and deliver the call to the most appropriate local PSAP. Presently, most 911 calls are routed via Selective Routers to the 911 Trunks of the PSAPS (where available). Services are not available in countries other than the Continental U.S. and Canada.

1.3 REGISTERED LOCATION AND E911/User Management Portal and 911 UPDATES
MIXNET must have a Registered Location Address on file for your phone number(s) in order to provide test or actual VOIP Services and/or 911 Emergency Calling Services to you.  At the time your account is provisioned, MIXNET will register one (1) phone number in the 911 database for you. The Registered Location for your account is obtained from the Registered
Location information that you provided on the E911 Services tab of the Order Form Packet that you completed and supplied to MIXNET for provisioning of test or actual Services. The Registered Location Information is then tied to the E911 CID field (911 Caller ID) display of your registered phone number. You will be informed which of your phone number is registered and
enabled for 911 Services in the MIXNET E911 database.

IMPORTANT: You understand that E911 Calls are routed to PSAPS based on the E911 CLID field associated with your phone number. If you change the number that you use for 911 calling, your 911 Services may not be available to you and/or may operate differently than normal.  If you change the phone number that you use for 911 calling, you must register the new E911
CID number and its associated Registered Location to the MIXNET 911 Database in order to enable 911 capabilities for the number. Failure to do so may result in unavailability of 911 emergency calling services when using an unregistered number. If the 911 call does complete, it will be routed to a National Emergency Call Center and you will be asked to verify your number
and physical location by the operator.

IMPORTANT: There is a charge of $120.00 for each call made on MIX Networks VOIP network to 911 with an unregistered phone number.

To manage your 911 Registered Location, go to the User Management Portal located at http://my.mixnetworks.net/ and login with your user name and password. Once you are logged in, click on the UPDATE 911 ADDRESS tab to update your registered location. You will receive a “Your Address Has Been Updated” notice if your Registered Location update was successful.

You may update your Registered Location or register additional phone numbers (issued by MIXNET) at any time using the User Management Portal. NOTE: If the information that you supply for your Registered Location is incorrect or incomplete, E911/911 Services may not be available to you. For help with problems updating your E911/911 Registered Location Information V.4.14.09

in the MIXNET E911 Portal, please contact MIXNET at 863.583.0260 or CS@MIXNETWORKS.COM

You may also use the following methods to update your E911 CID and Registered Location information:

• Contact MIXNET Customer Service at 800.4MIXNET(64-9638) or 863.583.0266 during normal business hours (MONDAY - FRIDAY 8:00am TO 6:00pm EST).

• Email (CS@MIXNETWORKS.COM) during normal business hours. 

NOTE: CONTACTING MIXNET BY PHONE OR EMAIL MAY RESULT IN A DELAY OF UP TO 72 HOURS OF YOUR E911 UPDATE INFORMATION. TO IMMEDIATELY UPDATE YOUR REGISTERED LOCATION, CHANGE YOUR E911 CID, OR TO REGISTER ADDITIONAL PHONE NUMBERS FOR 911 SERVICES, USE THE CUSTOMER MANAGEMENT PORTAL (http://my.mixnetworks.net/). 911 UPDATES MADE IN THE USER MANAGEMENT PORTAL ARE ACTIVE IN 10 MINUTES OR LESS.

1.5 ROUTING OF E911/911 CALLS
E911/911Calls are routed based on the E911CID field for your User within the MIXNET User Management Portal (my.mixnetworks.net). For customers who subscribe to a standard MIXNET Service Plan or IP Trunk Plan with a phone number, the main phone number on your MIXNET account will automatically be registered in the E911/911 database prior to release to you (unless you specify otherwise and/or request additional numbers to be registered). If you change the number that you use for 911 Calling purposes and fail to register the number for 911 via the User Management Portal, your phone number(s) will not be recognized when placing an E911/911 call, resulting in the call failing or being sent to a National Emergency Call Center Operator, who will require you to supply your current address information. Calls from all non-registered numbers will result in a charge of $120.00 per call.

1.6 PSAP LIMITATIONS AND THE HANDLING OF E911/911 CALLS
Presently, MIXNET routes E911/911 calls from Registered DIDs to Emergency Services Operators at the various PSAPs (Public Safety Answering Points). You understand that occasionally there may be instances where the limitations of the PSAPs determine the level of E911/911 services that you receive. For instance, E911/911 PSAP operators may or may not be
able to access the ALI Database in order to automatically retrieve information pertaining to a registered DID, such as caller name and address, and so in such instances, a Customer Subscriber may be required to verbally provide this information to the PSAP operator at the time the call is placed. Customer understands that for this reason, MIXNET can make no guarantees
about the consistency of the E911/911 services, with regard to PSAP operators being able to
automatically retrieve and view caller information.

1.7 INSTANCES WHERE E911/911 SERVICES MAY NOT BE AVAILABLE
You understand that while the MIXNET-provided VOIP service closely approximates traditional 911 services, there may be instances in which the E911/911 Services may function differently from traditional 911 services, or may not be available. Additionally, there may be circumstances in which the E911/911 Services may be delayed or may not be available to you. Such
circumstances may include, but are in no way limited to the following:

• Electrical Power Outage and/or Broadband Internet Service Provider (ISP) outage or unavailability;
• Suspension or Termination of Customer’s account(s) or VOIP service(s);
• Relocation of Customer’s VOIP device(s) to an address other than the one given at activation, without updating the E911 Registered Address Location with MIXNET;
• Unsuitable broadband internet connection such as satellite internet; Malfunction, Failure, and/or Improper Configuration of Subscribers’ VOIP device(s) and/or using an unapproved or unsupported VOIP or IAD device(s); V.4.14.09
• Deficits or limitations of the PSAP, National Emergency Call Center, Emergency Services Operators or Personnel systems and/or equipment;
• Unforeseen congestion on the MIXNET VOIP network or network design factors which delay or prohibit Services;
• Incorrect Customer-supplied Registered Location Information;
• Customer or User tampering with the VOIP device(s), producing changes which prohibit utilization of the E911/911 services;
• E911 location updates to the MIXNET database will generally be available within forty-eight (48) hours or less. However, MIXNET cannot guarantee that this will always be the case, especially if the E911/911 Registered Location Address update provided by customer is lacking and/or incongruent with the parameters of the MIXNET customer portal/database and subsequently produces a rejection of the Registered Location Address update;
• Any other unspecified circumstances which affect the use of the E911/911 services.

1.8 ALTERNATIVE 911 OR EMERGENCY DIALING ARRANGEMENTS
You acknowledge that MIXNET does not offer alternate primary line or lifeline services. It is strongly recommended that you always have an alternative means of accessing traditional 911 or Emergency Dialing Services.

1.9 ACCEPTANCE OF DIGITAL SIGNATURES
BY INITIALING BELOW, I ACKNOWLEDGE THAT I HAVE READ AND AGREE TO THE LIMITED TERMS & CONDITIONS PERTAINING TO E911 EMERGENCY CALLING SERVICES CONTAINED IN THIS DOCUMENT. I UNDERSTAND THAT MY INTIALS BELOW ARE MY DIGITAL SIGNATURE AND SERVE AS MY UNDERSTANDING AND ACCEPTANCE OF THESE LIMITED TERMS AND CONDITIONS PERTAINING TO E911 AS OUTLINED IN THIS DOCUMENT.

INITIALS________________

DATE:    ________________

CUSTOMER: ______________

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